How our whistleblower system protects you:
- No identifying information is given to the contact person.
- Your report will be customised to make it even more anonymous. This means that we remove double punctuation and capitalise all words.
- All information is encrypted end-to-end so that your sensitive information is secure.
How you protect yourself:
- You are not on the company network (Internet / VPN).
- You are not using a device (smartphone, computer, etc.) provided by your employer.
- You do not use phrases or abbreviations that you frequently use in conversations or emails.
Customer service:
If your concern relates to a product, order and/or service from Fressnapf, we kindly request that you send your enquiry directly to our customer service team at kundenservice@fressnapf.de.
Please note:
The Fressnapf Group operates a franchise system. This means that a large number of Fressnapf stores in Germany are operated by independent franchise partners. If your report relates to events in a franchise partner store, please submit your report directly to the franchise partner responsible.